Book Summary: The Power of Habit p5

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Alcoholics who practiced the techniques of habit replacement, the data indicated, could often stay sober until there was a stressful event in their lives— at which point, a certain number started drinking again, no matter how many new routines they had embraced. However, those alcoholics who believed that some higher power had entered their lives were more likely to make it through the stressful periods with their sobriety intact. It wasn’t God that mattered, the researchers figured out. It was belief itself that made a difference. Once people learned how to believe in something, that skill started spilling over to other parts of their lives, until they started believing they could change. Belief was the ingredient that made a reworked habit loop into a permanent behavior.

You don’t have to believe in God, but you do need the capacity to believe that things will get better.

What can make a difference is believing that they can cope with that stress without alcohol. It lets people practice believing that things will eventually get better, until things actually do.

There is, unfortunately, no specific set of steps guaranteed to work for every person. We know that a habit cannot be eradicated— it must, instead, be replaced.

And we know that habits are most malleable when the Golden Rule of habit change is applied: If we keep
the same cue and the same reward, a new routine can be inserted.

For a habit to stay changed, people must believe change is possible. And most often, that belief only emerges with the help of a group.

If you want to change a habit, you must find an alternative routine, and your odds of success go up dramatically when you commit to changing as part of a group.

We know that change can happen. Alcoholics can stop drinking. Smokers can quit puffing. Perennial losers can become champions. You can stop biting your nails or snacking at work, yelling at your
kids, staying up all night, or worrying over small concerns. And as scientists have discovered, it’s not just individual lives that can shift when habits are tended to. It’s also companies, organizations, and communities, as the next chapters explain.

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Book Summary: The Power of Habit p3

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“When you learn to force yourself to go to the gym or start your homework or eat a salad instead of a hamburger, part of what’s happening is that you’re changing how you think. People get better at regulating their impulses. They learn how to distract themselves from temptations. And once you’ve gotten into that willpower groove, your brain is practiced at helping you focus on a goal.”

“When you learn to force yourself to practice for an hour or run fifteen laps, you start building self- regulatory strength. A five-year-old who can follow the ball for ten minutes becomes a sixth grader who can start his homework on time.”

Starbucks taught their employees how to handle moments of adversity by giving them willpower habit loops. One of the systems we use is called the LATTE method. We Listen to the customer, Acknowledge their complaint, Take action by solving the problem, Thank them, and then Explain why the problem occurred.

How willpower becomes a habit: by choosing a certain behavior ahead of time, and then following that routine when an inflection point arrives.

“When people are asked to do something that takes self- control, if they think they are doing it for personal reasons— if they feel like it’s a choice or something they enjoy because it helps someone else— it’s much less taxing. If they feel like they have no autonomy, if they’re just following orders, their willpower muscles get tired much faster.

Giving employees a sense of control improved how much self- discipline they brought to their jobs.

firms are guided by long- held organizational habits, patterns that often emerge from thousands of
employees’ independent decisions. And these habits have more profound impacts than anyone previously understood.

Routines provide the hundreds of unwritten rules that companies need to operate. They provide a kind of “organizational memory,”

Companies aren’t families. They’re battlefields in a civil war.