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A salesperson, for example, knows she can boost her bonus by giving favored customers hefty discounts in exchange for larger orders.
It’s okay to be ambitious, but if you play too rough, your peers will unite against you. On the other hand, if you focus on boosting your own department, rather than undermining your rival, you’ll probably get taken care of over time.
Sometimes, a truce can create dangers that outweigh any peace.
During turmoil, organizational habits become malleable enough to both assign responsibility and create a more equitable balance of power. Crises are so valuable, in fact, that sometimes it’s worth stirring up a sense of looming catastrophe rather than letting it die down.