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Starbucks taught their employees how to handle moments of adversity by giving them willpower habit loops. LATTE method: We Listen to the customer, Acknowledge their complaint, Take action by solving the problem, Thank them, and then Explain why the problem occurred.
There are learned habits to help baristas tell the difference between patrons who just want their coffee and those who need a bit more coddling.
This is how willpower becomes a habit: by choosing a certain behavior ahead of time, and then following that routine when an inflection point arrives.
When people are asked to do something that takes self- control, if they think they are doing it for personal reasons— if they feel like it’s a choice or something they enjoy because it helps someone else —it’s much less taxing. If they feel like they have no autonomy, if they’re just following orders, their willpower muscles get tired much faster.
❤️🔥 Build powerful habits ❤️🔥